FirstBank has announced the full restoration of services on Firstmobile, its mobile banking platform, following a downtime last week which occurred following a recent upgrade of the mobile banking application.
Firstmobile is now up and running as the Bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe.
However, customers who still experience challenges in accessing or using their Firstmobile app are encouraged to contact our dedicated customer service team, FirstContact, via any of the means below:
On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190
Email: complaints@firstbankgroup.comand firstcontactcomplaints@firstbankgroup.com
In addition to Firstmobile, customers can continue to enjoy convenient access to a wide range of banking services via our other channels, including:
FirstOnline – our online banking platform
Firstmonie Wallet
Firstmonie (Agent Banking)
FirstBank ATMs across the country
FirstBank Cards (Debit and Credit)
*894# (USSD Banking)
We are committed to ensuring that all customers return to enjoying a seamless banking experience on Firstmobile as we understand the essential role and value You place on Firstmobile, your favourite digital banking application. We sincerely regret any inconvenience caused during this service disruption.
For updates and more information on FirstBank, its products and services, please follow us on our social media channels – via @firstbanknigeria on Instagram, @FirstBankngr on Twitter and First Bank of Nigeria Limited on Facebook.
First Bank of Nigeria Limited “FirstBank”, established in 1894, is the premier bank in West Africa, a leading financial inclusion services provider in Africa, and a digital banking giant.
FirstBank’s international footprints cut across three continents ─ Africa, Europe and Asia, with FirstBank UK Limited in London and Paris; FirstBank in The Democratic Republic of Congo, Ghana, The Gambia, Guinea and Sierra Leone; FBNBank in Senegal; and a FirstBank Representative Office in Beijing, China. All the subsidiary banks are fully registered by their respective Central Banks to provide full banking services.
Besides providing domestic banking services, the subsidiaries also engage in international cross-border transactions with FirstBank’s non-Nigerian subsidiaries, and the representative offices in Paris and China facilitate trade flows from Asia and Europe into Nigeria and other African countries.
For over 130 years, FirstBank has built an outstanding reputation for solid relationships, good corporate governance, and a strong liquidity position, and has been at the forefront of promoting digital payment in the country with over 13 million cards issued to customers (the first bank to achieve such a milestone in Nigeria). FirstBank has continued to make significant investments in technology, innovation and transformation, and its cashless transaction drive has been steadily accentuated with virtually 23 million active FirstBank customers signed up on digital channels including the USSD Quick Banking service through the nationally renowned *894# Banking code.
With over 42 million customer accounts (including digital wallets) spread across Nigeria, UK and sub-Saharan Africa, the Bank provides a comprehensive range of retail and wholesale financial services through more than 820 business offices and over 243,400 agent locations spread across 772 out of the 774 Local Government Areas in Nigeria.
In addition to banking solutions and services, FirstBank provides pension fund custody services in Nigeria through First Pension Custodian Nigeria Limited and nominee and associated services through First Nominees Nigeria Limited.