UBA Launches Chat Banking Via Facebook Messenger

Pan-African financial institution, United Bank for Africa (UBA) Plc, has raised the bar in the area of e-banking in the country with the introduction of “Leo”, a UBA Chat Banking personality that enables its customers make use of their social media accounts to carry out key banking transactions.

At the official launch of Leo which took place in Lagos on Thursday, the face of UBA’s Chat Banking on Facebook Messenger, was unveiled.

It was also an opportunity to render a step by step demonstration on how to make use of Facebook chat function to the bank’s customers.

The lender stated that with the new solution, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfers and airtime top up. In addition, users will be able to perform other transactions using the chat banking such as payments of bills, data top-up, mini-statements, loan applications; cheque confirmation, account freezing, among others.

The Group Managing Director, UBA, Mr. Kennedy Uzoka, who spoke during the launch of the new solution, said that it was part of initiatives aimed at putting the customer first, adding that the bank is continuously developing strategies aimed at easing transactions for its numerous users, while ensuring utmost safety of their transactions.

He said: “The formulation of this product, is consistent with the bank’s customer first philosophy, where we are doing things not the way we like, but exactly what the customers want, where they want it, and in the exact platform they want. “And so, we have been working with technology giants from around the world because for UBA with so many customers, we have to deal with those who have the global capacity.

Therefore, we at UBA, have collaborated with facebook to come up with this. In future, Leo will show up with other platforms. All you need to do is to have an account with facebook,” he added.