The Federal Competition and Consumer Protection Commission (FCCPC) has launched an examination into Uber’s decision to end its operations in Nigeria, with particular attention on whether customers were left with outstanding services or obligations.
FCCPC Chief Executive Officer Tunji Bello disclosed the development in a text message to Bloomberg, saying officials were assessing how the ride-hailing company handled its departure from the Nigerian market.
FCCPC officials “are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.
The investigation comes four days after Uber announced that it would discontinue its services in Nigeria and Uganda from September 2, 2026.
The decision ended more than a decade of Uber’s operations in Nigeria, following its launch in Lagos in 2014. The sudden announcement reportedly left some drivers and riders surprised.
In its notice to drivers, Uber did not provide a detailed explanation for its decision, describing the move only as a “tough decision” to wind down its Nigerian operations.
“We have made the tough decision to wind down our operations in Nigeria, effective September 2, 2026.
“From this date, you will no longer be able to receive rider trip requests through the Uber app,” the company said.
Uber also stated that its Help Centre would remain accessible to drivers seeking clarification or assistance regarding the shutdown until September 24, 2026.
The company’s departure came amid intense competition in Nigeria’s e-hailing sector, particularly from platforms such as Bolt and InDrive. The industry has also faced economic challenges, including rising operating costs and pressure on consumers.
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Uber’s exit also followed a recent dispute with the Federal Airports Authority of Nigeria (FAAN) over the regulation of e-hailing services at airports.
FAAN Managing Director Olubunmi Kuku dismissed suggestions that the agency was responsible for Uber’s decision to leave the country, saying its interventions were focused on passenger safety, accountability and concerns about touting at airports.
Kuku said FAAN had been pushing e-hailing companies to accept greater responsibility for the conduct and safety of drivers using their platforms.
“One of the issues we were struggling with the e-hailing companies over was largely around liability clauses.
“But we also wanted them to take responsibility for the drivers. However, we were told that those drivers are not Uber’s drivers; rather, they are independent drivers.
“So, with regard to any safety concerns we raised, they wanted passengers to use the safety features available on their platforms. They did not want to take on that responsibility, and we had a major issue with that,” she said.
The FCCPC’s examination will now focus on the circumstances surrounding Uber’s withdrawal and whether any customer-related obligations remain unresolved following the shutdown.